Our guarantees
Clear promises, written plainly.
A guarantee should tell you what happens next, not hide behind one sentence.
24-hour satisfaction guarantee
If you believe an area included in your confirmed cleaning scope was missed, contact SweepAway within 24 hours after the service and provide a short description and, where practical, photographs. We will review the concern and arrange one return visit to address an eligible missed area at no additional labour charge.
End-of-lease cleaning rectification promise
If your property manager identifies a cleaning issue within the original booked scope, send their written feedback to SweepAway within 24 hours of the final inspection. We will arrange one reasonable return visit for an eligible cleaning issue.
What is not covered
The guarantees do not cover damage, repairs, maintenance, mould remediation, pest activity, permanent staining, fair wear and tear, inaccessible areas, new mess after the clean, or work excluded from the quote. Specialist services are covered only when specifically booked.
Access for a return visit
The customer must provide reasonable access within the offered return-clean window. If access cannot be arranged, the return visit may be treated as declined.